Frequently Asked Questions

Order Information

How Long is fulfilment  time?

Processing takes about 2-7 bussiness days

Can I order by phone?
No but feel free to email me at Starchildsdesigns@gmail.com for any custom orders or concerns
I have questions about the product or want to change (color, size, size, price ...) what to do?

Feel free to send us a message via our chat on the bottom right side of the screen. 

What should I do if an Item is out of stock?
Sign up to get notified of back in stock products!
What if someone stole my item?

Sadly we cannot refund an item because someone stole your package. But please report the stolen Item to USPS. 

I want to cancel my order?
We do not accept cancelations after 24 hours. After 24 hours, we do however accept exchanges for different sizes.

Payment & Delivery

What forms of payment does the shop have?
We accept most credit and debit cards along with paypal and amazon pay
How can I change my payment method for an order?

In this case, I would advise to cancel the order and reorder again. 

Card payment error?
Please refresh the page. If that doesn't work, there may be a problem with your card. 
How to use discount codes?I

Add coupon codes to the end of your order. The discount will be applied at checkout.

How to check order status?
You will receive an email with the status of your order and your tracking number upon shipment.
How is shipping fee calculated?

Shipping is calculated by weight, size and country destination.